Customer feedback

I had survey some customer about product of Rotiboy. Majority these customers they just come to store and pick some bread their wanted then they left after had paid without stay on cafe for a while so I can just ask a briefly question to them. Some of them was rushing in time and not willing to do survey. After I combination all the answer and found that most of them satisfied with the product of Rotiboy because all the bread are fresh and smell good and also halal for Malaysian people.

A Visit to Rotiboy outlet stores

INTERVIEW WITH ROTIBOY STAFF

I  went to the Wangsa Walk Rotiboy outlet to do interview. Unfortunately, the staff was told me that the manager was travel on business not always be there.  I was also rejected by first time to ask the staff for interview because they are busy to serve customer so I walk away for a while after 2 hours and come back on second round to ask again for interview. One of their staff, Encik Hidayat, he had agree to be interviewee after I had explain  about the purpose of this interview but due to certain data information about financial is under company secret so there are a few financial question not to be answer. Encik Hidayat can answer me a few simple question only about Rotiboy.

Below are the question when I interviewing Encik Hidayat.

1.  How does your franchise's current financial status? and how much your franchise grow per year?
          "I am sorry for cannot answer you because the information financial about the company is not allow to spoke out or show to stranger. It only can be preview on the annual report for specified target group."

2.  Does your franchise has promotion to customer during Ramadan Hari Raya Puasa?

     "Oh,yes. our company had provide Raya green packet for Aidilfitri as customer spend above RM10 on Rotiboy Bakery items or with every purchase of Rotiboy Raya Cookies Box."

3.  How many hours, on average, do you work a week?

     "I am work as part time staff so my working hours is about 8 hours from 3pm until 10pm."

4.  Does the franchisor give you enough assistance in operating your business?

     "Yes, I was given by training to learn about the process of making buns. The temperature must be around 160 celsius and 167 celsius. or else, it will burnt or unripe. I also be train be a effective and maintain the cleaner of the place."

5.  What do your know about the process of making buns?

      "I had learn about how to manage the temperature when cooking a buns."

6.  How often do you get a vacation?

     "absolutely not because I am the part time staff only."

Because of he is freshman and also a part time staff only so the other question which is related to company privacy,he actually does not know much more.

About Rotiboy

Rotiboy Bakeshoppe was born in April 1998 In Bukit Mertajam, Penang Malaysia. Founded by Hiro Tan, this company prospers with a mission to provide fresh, good quality bread and great tasting cakes to customers in the neighbourhood. With strict control on shelve life to ensure freshness and taste, Rotiboy became a household name in Bukit Mertajam. In the four years that in Bukit Mertajam, Rotiboy Bakeshoppe were known for its freshly made cakes and high quality bread. The brand of Rotiboy has evolved into specialty stores and bakery cafe concept stores at over 150 stores throughout Malaysia, Thailand, Korea Indonesia and Saudi.

Vision and Mission

The Rotiboy vision is to be an outstanding global brand that touches the lives of all the people in the world through our products, services and values.

1. Rotiboy aspires to develop and produce its products in the most efficient manner through the use of cutting edge technology that ensure lowest costs, least wastage of resources but with highest standard of hygiene and quality.
2. Rotiboy aims to provide our colleagues a standard of living that is worth living for, providing a healthy and comfortable income and environment for families to develop and to contribute to company and society.
3. Rotiboy aspires to deliver our product to our customers through the highest level of customer service, setting a standard of warm, personal service that is second to none.
4. Rotiboy is committed to provide the best support to our business partners to ensure their dreams and vision come true. Our commitment is to be with them every step of the way sharing challenges and harvests.
5. We declare that in all instances we will be nature friendly in our policies and management decisions.
6. Rotiboy is committed to play its role in helping the nation and the world to maintain it natural environment.
7. Rotiboy by the Grace of God is committed to be an example to the world in upholding the values of honesty, integrity, responsibility and morality.

information taken from Rotiboy official website "www.rotiboy.com"

Franchise International Malaysia Exhiition 2012

Franchise International Malaysia Exhibition 2012

Having a trip to FIM 2012

We are having a trip about Franchise International Malaysia Exhibition 2012 on 6 July. All of us are wearing full formal and look smart. There are many franchise of company assemble on the exhibition. My friend and I are staying there for 2 hours to looking for franchise as our target research title but unfortunately I didn't found my wanted franchise,Rotiboy.